Our goal is to pick, pack and ship all orders within 24-48 hours of receipt, unless an item is currently out of stock.
If an item is out of stock, discontinued or currently unavailable, we will notify you via email using the email address that you include on your order. So, please double check the email address on your order to make sure we have the correct way to contact you, if required, or your order may be cancelled and refunded.
Domestic Shipments and Carriers:
We ship products using Federal Express (FedEx), United Parcel Service(UPS) and the US Postal Service (USPS). Orders shipped via USPS Priority Mail through the United States Postal Service (USPS). Per USPS guidelines,the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery datedoes not come with a money-back guarantee. Only USPS premium Express service offerings, along with premium services from FedEx and UPS, come with delivery guarantees.
International Shipping:
Currently, all International orders are shipped either through the US Postal Service (USPS), Federal Express or UPS International depending on the countries to which the products are being shipped.
IMPORTANT:We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties associated with an order are the responsibility of the customer and must be paid by the customer or recipient of the parcel. If you have any questions please check with the appropriate entities in your country prior to placing an order.
Our Returns Policy:
If you need to return an item for any reason please give us a call at 615.885.1561 during the hours of 9:00 am and 5:00 pm central time. We will discuss the issue and resolve it as quickly as possible. Throughout our 40 year history we've always focused on making sure our customers have a great experience when visiting our store and museum. And, this same philosophy applies when you do business with us on the internet as well.
Original sales receipt must accompany returns, please call our store at 615-885-1561 to request a return authorization before sending us any product(s).We accept returns for exchanges or store credit only (no refunds) within 7 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition".
Please note: Products shipped directly from the manufacturer or products custom made or configured to customer requests CANNOT be returned for any reason other than product damage or receipt of the wrong product. "Free Shipping" on large and/or bulky items include curbside delivery of the merchandise. If lift gates or other specialty loading/unloading services are required those charges are the responsibility of the customer in addition to the merchandise costs.
If an item is received damaged or is incorrectly shipped by us please contact us immediately at 1-615-885-1561 so we can resolve the issue. Exchanges and store credits are contingent upon inspection of item(s) once we receive it. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be exchanged or offered storecredits.Customer is responsible for all return shipping costs, unless we have shipped you the wrong product.
"Thank You" for your interest in our store. We really appreciate it!
Contact Us: Nashville Souvenirs 2613 McGavock Pike Nashville, TN 37214 Customer Service: 1+615-885-1561 or email - orders@NashvilleSouvenirs.com
